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Operational Support Assistant 37 views

EXPERIENCE

  • Experience of operational administrative support systems, quality assurance systems and customer care principles.
  • Experience of minute-taking, proof-reading of documentation and presentations, calendar organisation and managing complaints procedures.
  • Experience of the application of the Data Protection Act, Freedom of Information Act, Caldicott principles.
  • Experience of co-ordinating and managing business support related projects (e.g Emergency planning, democratic processes and inspections).
  • Experience of supervising team members and identify training and development needs.

EDUCATION, TRAINING & QUALIFICATIONS

  • Numerate & Literate (evidence of functional skills)
  • IT qualifications CLAIT, ECDL, RSA.
  • NVQ Level 3 In Business Administration or equivalent level of competence.

SKILLS & KNOWLEDGE

  • Ability to prepare complex and confidential minutes and other complex and confidential documents, taking into account the priorities and issues of meetings.
  • I.T. skills, and knowledge of I.T. applications / software.
  • Communication skills, with experience of negotiating and influencing others, including partner organisations.
  • Knowledge of Operational Support Systems, Quality Assurance Systems, service planning, complaints processes, policies, procedures and practices.
  • Ability and experience of producing and presenting complex statistical and management information.
  • Knowledge of Contract procedure rules and finance manual guidance.
  • Knowledge and experience of budget monitoring processes
  • Excellent organisational and prioritisation skills.

SALARY & DURATION

  • £8.85 per hour. 22 hours per week. Initially for 3 months
  • This job has expired!
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